- Immediate changes for active players
- My Free Play section updated
- Presentation in the Cashier
We have made some exciting changes and improvements to how we manage your Available Balance. From now on your Cash is managed independently, which means that it’s no longer tied to the rollover!
All your Funds: Locked Cash, Bonus and Cash are now your new Available Balance.
Additionally, the rollover is now managed individually for each Free Play bonus. Play with your Locked Cash Funds and Bonus Funds contribute to meeting the rollover. When rollover of your Free Play bonus is met, any remaining Locked Cash Funds and Bonus Funds are released to Cash!
Extra information about your Free Play bonuses, including information on the individual winnings and rollover progress is located in the My Free Play section.
Available Balance presentation and the new funds types
Please follow the below examples with explanations to understand how your balance is presented.
➤When you’ve had Available Balance but NO active Free Play
Your Available Balance is stored and visible under Available Balance / Cash Funds now, as part of the Total Balance.
➤ When you had an active Free Play but NO Available Balance
Your Free Play balance is still visible under the Free Play balance, which is part of the Total Balance now. The same rollover requirement applies. In cases in which you’ve had multiple active Free Plays, you will find them summed up into one Free Play balance with an accumulated rollover – please go to ‘My Free Play’ section to see the rollover details.
➤ When you’ve had an Available Balance AND active Free Play
Your Available Balance is now stored and visible under Available Balance / Locked Cash Funds and also under the Available Balance / Cash Funds, all as part of the Total Balance. Your Locked Cash Funds represent the deposit you made to claim Free Play. Your Cash Funds are your remaining deposits.
Your Free Play balance is still stored and visible under the Free Play balance and the same rollover requirement applies. In cases in which you’ve had multiple active Free Plays, you will find them summed up into one Free Play balance with an accumulated rollover – please go to the ‘My Free Play’ section to see the rollover details.
When you’ve had multiple active Free Plays BEFORE the change, every Free Play is summed up into a single one with your accumulated Free Play balance and your accumulated rollover progress.
From now on however, every new Free Play added will be reported separately; this will allow you to better track each Free Play. There is more information in the ‘My Free Play’ section where all of your Free Plays will have individual Free Play Balance, Winnings and Rollovers.
The Cashier Deposit page will show all of your fund types and the Total Balance. There is no change to the depositing process.
The Cashier Withdrawal page will show the Total Balance funds again, in addition to the Cash Funds. Important – the Cash Funds is the balance you can withdraw.
The rollover information tab has been removed from the desktop site menu. You will now find the details for each rollover under the ‘My Free Play’ section.
Calculation rules of the rollover have not changed.
You can find more information on rollovers in the FAQ #14 and #15.
➤ Withdrawals of Cash Funds allowed when there is an active Free Play and active rollover on the account. In other words, you can now withdraw your Cash Funds, even if you have an ongoing Free Play activity!
➤ Depositing to get a Free Play is not locking all Available Balance.
i.e. Play with Cash Funds continues and wins withdrawable Cash Funds.
i.e. Play with Free Play / Bonus related funds wins Bonus Funds.
➤ All funds types: Locked Cash Funds, Bonus Funds, Cash Funds and Free Play have individual rules and real-time tracking under the Total Balance tab as well as the My Account tab and My Free Play section.
➤ Rollover only applies to your Free Play, not to your entire Available Balance. Additionally, rollover is now independent to every Free Play.
|One Available Balance for all funds||New Total Balance including Available Balance and Free Play
where Available Balance is broken down to:
– Locked Cash Funds
– Bonus Funds
– Cash Funds
|Reporting and Tracking|
|One reporting and tracking of Available Balance||All different funds types have individual tracking and reporting:
– Locked Cash Funds
– Bonus Funds
– Cash Funds
– Free Play
|Free Play stored and visible under the Free Play tab||Free Play stored and visible under the Free Play tab, as well as part of the Total Balance|
|My Free Play Section|
|Free Play balance and the total rollover||‘My Free Play’ section updated with more information related to Free Play bonuses and reporting on the individual Free Play balances in real-time|
|Rollover progress tab part of the site menu
Rollover is summed up for all active Free Plays
|Rollover progress tab removed from the menu and visible only under the ‘My Free Play’ section
Rollover counted and reported individually for each Free Play
Besides the improvements made to separate your Cash Funds from the Bonus Funds, and upgraded balance presentation on site, we have also made changes to some rules associated with all bonuses.
|NO withdrawal when active Rollover on the account
NO withdrawal when active Free Play on the account
|Ok to withdraw Cash Funds when active Rollover on the account
Ok to withdraw Cash Funds when active Free Play on the account
Only deposit made to claim Free Play is not withdrawable and represented as Locked Cash Funds
|Winnings from Free Plays and Available Balance are part of Available Balance||Winnings from Free Play, Locked Cash Funds, Bonus Funds are added to Bonus Funds
Winnings from Cash Funds are added to Cash Funds
|Poker balance funded from the Available Balance||Poker balance is only funded with transfers from Cash Funds|